Contact us
Questions about a product, which tool suits your lawn, your order or delivery? We're happy to help.
A real person on our team reads every message. No bots, no runaround. Email us, message us on WhatsApp or LINE, or use the form, and we'll get back to you as soon as we can.
Chasing an order? Include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full business details, so you always know who you're buying from.
- Company nameLawn Care Company Thailand, a division of Caruso Consulting Co Ltd
- Company registration0765554000332
- Registered addressSuite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 92 713 8443
- Emailtheteam@mygarden.in.th
Orders of ฿1,000 or more ship free with tracked standard delivery (a flat ฿200 applies below that), and express delivery is a ฿200 upgrade at checkout. Never send card details by email or through the form. See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Do you deliver across Thailand?
Yes. Tracked delivery is available throughout Thailand. Standard delivery is free on orders of ฿1,000 or more, with a flat ฿200 charge below ฿1,000.
Is there an express delivery option?
Yes. The basket offers a paid express upgrade at ฿200. Express is charged on every order that selects it, including orders that would otherwise qualify for free standard delivery.
How long does delivery take?
Orders are picked and packed within 2 working days. Transit within Thailand then typically takes up to 7 working days in transit, and the exact time varies by destination.
How will I receive tracking information?
The tracking link is sent to the email address used at checkout when the parcel is dispatched.
What payment methods can I use?
You can pay by card or PayPal through the payment provider. The store does not receive or store full card details.
Can I ask for a missing product specification?
Yes. Contact us with the product name and the detail you need. We will verify it rather than estimate an unpublished specification.
Can I cancel a standard stock order?
An order can be cancelled before it ships, with a 12.5% service and processing fee; most orders ship within 2 working days. After that, standard stock goods can be returned within 15 days of delivery, in the original packaging with proof of purchase, for an exchange or refund. A non-refundable per-order handling fee applies to change-of-mind returns and the buyer covers the return postage. The Refunds and Returns page sets out the full terms.
What happens if an item is faulty or damaged?
Contact us promptly with the order number and photographs of the item and the packaging. For goods that are faulty, damaged, incomplete or not what was ordered we arrange the return at our cost and put it right. Those remedies are separate from the change-of-mind return above and do not affect your rights under Thailand's Consumer Protection Act B.E. 2522.